Shashi Krishna, Symbiosis Law School Hyderabad
The Consumer Protection Act of 1986 was enacted with the aim of better protecting consumers' interests. To this purpose, the Act provides for the establishment of customer chambers and other specialists to resolve consumer disputes and problems. The Act is a composite and comprehensive law in and of itself, including extensive significant and procedural provisions similar to the resolution of buyer disputes. The Act allows for the establishment of quasi-judicial authorities at the district, state, and federal levels to expedite the resolution of purchaser issues ("Dispute Redressal Authorities"). These semi-legal experts are creatures of the resolution, with broad powers under the Act to entomb, among other things, award specific reliefs and give compensation to customers when it is appropriate.