Arbitration In Consumer Disputes: An Analysis
- IJLLR Journal
- May 8
- 1 min read
Anushka Kumar, LLM, IILM University, Greater Noida
Rachit Sharma, Assistant Professor, IILM University, Greater Noida
ABSTRACT
Since the beginning of time, consumers from all cultures and regions have faced significant challenges while attempting to obtain justice through the conventional legal processes that involve judicial proceedings. However, the Indian judiciary's core purpose of enforcing equity and administering justice has frequently been undermined by the costly nature of litigation, drawn-out court hearings, and the unequal power structures between large corporations and consumers. In this sense, arbitration offers customers a way to settle disputes quickly and amicably without resorting to drawn-out legal proceedings, making it a promising choice. Since arbitration processes are being used to handle the growing number of consumer-centric issues in both developed and developing countries, the topic of arbitration in consumer disputes has gained significant attention in the legal community. Despite the fact that arbitration is still in its infancy, there haven't been many attempts to examine and assess its viability for consumer disputes in light of the existing legislative framework. The only literature that contributes to the data on this topic is that which deals with court rulings in India and articles that evaluate the same problems. This paper aims to give a comprehensive view of the existing legal structure pertaining to Arbitration and Consumer Protection in India, and the arbitrability of consumer disputes as a subject matter based on key precedents.
Keywords: Arbitration, Consumer Protection, Legislative Framework.
