Citizen-Centric Governance In India: A Socio- Legal Analysis Of The Chhattisgarh Lok Seva Guarantee Framework
- IJLLR Journal
- Mar 16
- 1 min read
Priyanka Chandrakar, Research Scholar, Durga College, Raipur
Dr. Ajay Kumar Chandrakar, HoD, Political Science Department, Durga College, Raipur
ABSTRACT
Citizen-centric governance has emerged as a key principle of modern democratic administration, emphasizing accountability, transparency and responsiveness in public service delivery. The enactment of the Chhattisgarh Lok Seva Guarantee Act, 2011 represents a significant institutional effort to transform public services from discretionary administrative practices into legally enforceable rights. This paper undertakes a socio-legal analysis of the Chhattisgarh Lok Seva Guarantee framework to evaluate its effectiveness in ensuring time-bound service delivery, administrative accountability and citizen empowerment. By examining its constitutional foundations, administrative mechanisms and practical implementation, the study highlights both the transformative potential and the operational challenges of rights-based public service legislation in India.
