The Instrumentalization Of Justice In The Platform Era: Reimagining Arbitration And Online Dispute Resolution
- IJLLR Journal
- Aug 29
- 1 min read
Ms. Bhagyashri Namdev Kamble, Post Graduate Teaching Department of Law, Sant Gadge Baba Amravati University, Amravati
Dr. Kalpana V. Jawale, Assistant Professor, Department of Law, Sant Gadge Baba Amravati University, Amravati
ABSTRACT
This paper looks at how online dispute resolution (ODR) is changing in the digital age, especially on big platforms like Amazon, Alibaba, and the BC Civil Resolution Tribunal. It asks whether these systems are really helping users or mostly working in Favor of large private companies. The study focuses on how tools like arbitration and ODR, which were supposed to make justice easier and fairer, might now be increasing power imbalances. Using legal theories and case studies, the paper explores how current ODR systems work and how they may be shaping justice in new ways. It also looks at rules and guidelines, like those from UNCITRAL, and ideas from legal scholars about digital fairness. In the end, the paper argues that online justice needs to be more transparent, fair, and cantered on the people using it, not just the platforms that control it.
Keywords: Online Dispute Resolution (ODR), arbitration, platform economy, digital justice, UNCITRAL, legal fairness, algorithmic governance, power imbalance
