Artificial Intelligence In Alternative Dispute Resolution: Opportunities, Challenges, And The Future Of Justice Delivery In India
- IJLLR Journal
- 1 hour ago
- 1 min read
Ishita Gupta, Bharati Vidyapeeth University (BVIMR)
ABSTRACT
The rapid advancement of Artificial Intelligence (AI) is transforming legal systems across the world, including the field of Alternative Dispute Resolution (ADR). In India, the increasing adoption of digital technologies, coupled with the growing demand for faster and more cost-effective dispute resolution, has created significant opportunities for integrating AI into arbitration, mediation, and Online Dispute Resolution (ODR). AI-powered tools can assist in case management, legal research, document review, predictive analytics, scheduling, and communication, thereby improving procedural efficiency and reducing delays. At the same time, the use of AI in ADR raises important concerns regarding algorithmic bias, transparency, accountability, data privacy, cybersecurity, confidentiality, and the preservation of human judgment in dispute resolution.
This paper examines the evolving role of AI in India's ADR framework by analysing its potential benefits, legal and ethical challenges, and compatibility with existing laws and institutional practices. It also explores the impact of AI on access to justice, particularly in addressing case backlogs and improving dispute resolution for individuals and businesses. Through a doctrinal analysis of Indian legal developments, international best practices, and emerging technological trends, the study evaluates whether AI should function as a decision-support mechanism rather than a substitute for human neutrals. The paper concludes by recommending a balanced regulatory approach that promotes technological innovation while safeguarding fairness, due process, transparency, and public confidence in ADR. It argues that responsible integration of AI can strengthen the future of justice delivery in India by making dispute resolution more efficient, accessible, and reliable without compromising the fundamental principles of justice.
