Consumer Protection: A Dive Into The Dilemma Of Service Charge

Ritisha Sidenur, BBA LLB (Hons.), School of Law, Alliance University, Bangalore

ABSTRACT

Consumer protection has long been a focal point of societal discourse, dating back to the inception of organized and regulated markets. Its significance cannot be overstated, as it rests fundamentally upon the renowned principle of caveat venditor, or "let the seller beware." As societal dynamics shift, so too must the laws that govern consumer rights, necessitating numerous amendments to ensure relevance and efficacy.

The Indian Justice System has admirably risen to this challenge, evolving over time to meet the changing needs of its citizens. Among the beneficiaries of such legal evolution, the hospitality industry stands out prominently. Within this sector, consumers face a myriad of taxes and charges, often without full knowledge of the protections afforded to them by law. Thus, it becomes imperative to raise awareness regarding these provisions.

This article endeavours to shed light on the prevalent indifference among citizens towards the policies governing service charges, as delineated by the Central Consumer Protection Authority (CCPA). Through this exploration, it seeks to underscore the importance of informed consumer advocacy and the enforcement of consumer protection laws within the hospitality industry.

Keywords: Consumer Protection, Service Charge, Central Consumer Protection Authority, National Restaurant Association of India, Societal Discourse, Consumer Advocacy.