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Digital Banking Consumer Protection: Analyzing Legal Frameworks And Challenges In India




Debansh Patnaik


ABSTRACT


The digital banking revolution in India has transformed financial services delivery, offering unprecedented convenience while simultaneously creating new consumer protection challenges. This research paper examines the evolving legal frameworks governing digital banking consumer rights in India, with particular focus on the Consumer Protection Act 2019, Reserve Bank of India (RBI) guidelines, and the Digital Personal Data Protection Act 2023. Through analysis of recent regulatory developments and landmark judicial decisions, this study evaluates the effectiveness of current consumer protection mechanisms and identifies key areas requiring strengthened regulatory intervention. The paper concludes with recommendations for enhancing consumer protection in India's rapidly expanding digital banking ecosystem.


Keywords: Digital banking, Consumer protection, RBI regulations, Data privacy, Banking law, Financial technology



Indian Journal of Law and Legal Research

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Abbreviation: IJLLR

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ISSN: 2582-8878

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Website: www.ijllr.com

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Accessibility: Open Access

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License: Creative Commons 4.0

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Submit Manuscript: Click here

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Licensing: ​

 

All research articles published in The Indian Journal of Law and Legal Research are fully open access. i.e. immediately freely available to read, download and share. Articles are published under the terms of a Creative Commons license which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

 

Disclaimer:

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The opinions expressed in this publication are those of the authors. They do not purport to reflect the opinions or views of the IJLLR or its members. The designations employed in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of the IJLLR.

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