Global Workplace Conflict Resolution: Mediation, 3-R Model, And Strategies

Ishaan Deepak Joshi, MIT-WPU Faculty of Law

ABSTRACT

The article is an exploration into workplace conflict resolution, highlighting the importance of third-party interventions and mediation services in resolving conflicts between employers and employees. It examines global collective labour conflicts and their social and economic consequences, highlighting the growing preference for mediation due to its cost-efficiency and prompt results. The research differentiates between individual and group labor conflicts, emphasizing the importance of understanding conflicts of interest and rights. The diverse methodologies of mediation in different countries and its differentiation from arbitration are highlighted. The 3-R model approach provides a systematic analysis of rules, roles, and relations in successful conflict management. The Netherlands' mediation procedures serve as a realistic case study, demonstrating the use of facilitative techniques. The article concludes by discussing the inevitable nature of collective labour disputes, the global shift towards alternative conflict resolution methods, and the current deficiencies in academic empirical research.

Keywords: Workplace Conflict Resolution, Collective Labour Disputes, Mediation Services, 3-R Model, Alternative Dispute Resolution