Legal Mechanism Of Consumer’s Grievance Redressal And Its Role In Economic Development Of Nation: A New India Tool Of Speedy Justice
Abhimanyu Kumar Tiwari, Research Scholar, Faculty of Law, Lucknow University, Lucknow.
Dr. Mohammad Ahmad Professor, Faculty of Law, Lucknow University, Lucknow.
ABSTRACT
By creating a fair and efficient market, consumer grievance redressal processes help nations thrive economically. India's fast economic expansion and urbanisation require an effective grievance redressal mechanism to protect consumer rights and market integrity. This research study examines India's consumer grievance redressal legislative processes and their complex impact on the economy.
This multidisciplinary article examines the complex link between consumer grievance redressal and economic development from legal, economic, and sociopolitical viewpoints. It assesses India's consumer protection legislation and regulatory authorities' complaint resolution capabilities. An efficient grievance redressal mechanism increases customer trust, market competition, and investment confidence, which boosts economic growth.
The report also examines India's grievance redressal processes' accessibility, cost, and awareness difficulties. It examines how digitization and technology might expedite consumer redress and speed up justice. The study report also examines worldwide consumer protection best practises and suggests how India might improve its redressal system. It claims that a strong redressal process protects consumer interests and boosts economic growth by encouraging transparent and competitive company. Finally, the report recommends policies and tactics to improve consumer grievance redressal in India, establishing it as a critical instrument for swift justice and sustainable economic growth in the New India of the 21st century.
The purpose of this study was to investigate the effects of a particular intervention on a specific outcome The Consumer Protection Act of 1986 was enacted with the primary objective of safeguarding consumer rights and ensuring prompt resolution of consumer grievances. However, it has become outdated and fails to address the contemporary challenges faced by consumers in the present-day market, particularly in relation to online transactions, teleshopping, product recalls, unfair contracts, and deceptive advertising practises. Consumer courts play a vital role in the resolution of disputes between consumers and businesses. These judicial bodies provide as a platform for consumers to seek redress for grievances arising from the In India, the judiciary is currently faced with the challenge of managing a substantial backlog of over 4.3 lakh outstanding cases. Furthermore, buyers are have to endure lengthy waiting periods spanning several years for relatively little sums. The concept of justice is a fundamental principle in various fields of study and is often examined from In order to enhance and bolster consumer rights in India is a country located in South Asia.
The Consumer Protection Act of 2019, which is widely regarded as As a significant achievement in safeguarding consumer rights has The legislation has been approved by the parliamentary body. The Emergence of Enhanced Consumer Protection Measures The proposed legislation aims to repeal and replace the Consumer Protection Act of 1986, with the objective of establishing a new legal framework. The Central Consumer Protection Authority (CCPA) is an entity that plays a significant role in safeguarding consumer rights and interests. One of the key mechanisms employed by the CCPA is mediation, which serves as a means of resolving disputes between consumers and businesses about products or services. Enhanced consumer protection measures include increased liability and expedited resolution processes facilitated by consumer commissioners. user's text is already academic. The author highlights significant inquiries arising from the discontinuities seen in the Consumer Protection Act of 1986, as well as the existing backlog. This paper examines the prevalence of consumer cases in the legal system and explores the role of mediation as a potential resolution method. The proposed legislation has the potential to significantly impact the consumer landscape. The concept of protection is a crucial aspect within various domains.
Keywords: Consumer’s Right, Consumer’s Grievance, Ecpnomic Development and Consumers.
