Kanish Kunal, BA LLB, Christ Academy Institute of Law
Human Rights are the most crucial and significant part of any society where humans reside. Wherever there is life, there will be a right associated with that life, for example, the Right to Life. Not only there will be a right, but also violations of those rights. What would citizens or non-citizens do whenever there will be a violation of such rights in a country? A need for an agency is required would hear the demands of the people and act accordingly.
In the banking sector, we often refer to the term “Ombudsman.” But the exact meaning is still oblivious to a lot of people around us. “Ombudsman is an official, usually appointed by the government, who investigates complaints against businesses, financial institutions, universities, government departments, or other public entities and attempts to resolve all conflicts or concerns raised, either by mediation or by making recommendations.”1 In simple words, whenever a customer of a bank faces any issue related to banking issues, they will go to Reserve Bank of India ombudsman officials (appointed by RBI). Likewise for insurance policy issues, one will have to go to Insurance Ombudsman.
