Online Dispute Resolution: By Transforming The Future Of Dispute Resolution Practices
- IJLLR Journal
- Feb 25
- 2 min read
Gowri R Nair, LLM, CCL (Corporate and Commercial Law), Christ (Deemed to be University) Bangalore
ABSTRACT
Online Dispute Resolution refers to the technique of using the digital technology and online platforms to resolve disputes between parties without the need for in-person meetings or traditional courtroom procedures. ODR integrates various technological tools such as communication software, artificial intelligence, and automated systems to facilitate dispute resolution processes like negotiation, mediation, and arbitration over the internet. These systems are designed to handle disputes efficiently, often with lower costs and faster resolution than conventional legal systems. The goal of ODR is to make effective the resolution process by utilizing technology to facilitate the interaction between parties, neutrals such as mediators or arbitrators, and relevant legal or regulatory frameworks. This paper aims to explore Online Dispute Resolution by examining its evolution, mechanisms, benefits, challenges, and future trends. It will trace the development of ODR, from its origins to the present day, highlighting technological innovations such as AI and blockchain that enhance its efficiency. The paper will assess the advantages of ODR, including cost-effectiveness, accessibility, and speed, while also addressing key challenges such as legal and technological barriers, privacy concerns, and ethical issues. Additionally, it will explore the future of ODR, focusing on emerging technologies, integration with traditional legal systems, and its potential to expand into new areas of law. The analysis of Online Dispute Resolution (ODR) highlights several key conclusions.1 First, standardization of ODR processes and regulations is crucial for its broader adoption and effectiveness, particularly across jurisdictions. Second, technological innovation, including AI, blockchain, and smart contracts, plays a pivotal role in enhancing the efficiency, transparency, and scalability of ODR systems. Lastly, while technology is essential, the human element, particularly the role of mediators and arbitrators, remains vital in ensuring fairness, empathy, and due process. To maximize ODR's potential, a balanced approach integrating technology with human oversight and standardized legal frameworks is necessary.
