Online Dispute Resolution: Future Of Mediation In India
- IJLLR Journal
- Sep 27
- 1 min read
Medha Singh, BA LLB, UPES
ABSTRACT
The growing demand for accessible, efficient, and cost-effective justice mechanisms in India has accelerated the rise of Online Dispute Resolution (ODR), especially in the post-pandemic era. As a technology-enabled extension of Alternative Dispute Resolution (ADR), ODR combines legal innovation with digital tools to address India’s mounting case backlog and geographical barriers to justice. This research article critically examines the emergence and evolution of ODR in India, highlighting its synergy with mediation as a core method of peaceful conflict resolution. It explores key legal frameworks, institutional efforts—including initiatives by NITI Aayog and private ODR platforms like Presolv360 and Sama—and the role of the judiciary in endorsing virtual dispute resolution. By drawing on national policy plans, global models, and sectoral case studies, this paper presents an analytical view of the opportunities, challenges, and the urgent need for a dedicated legislative framework to support the growing ODR ecosystem. The study concludes with forward-looking recommendations to ensure that ODR not only complements but strengthens the future of mediation in India as a credible and inclusive justice delivery system.
