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Online Dispute Resolution In International Commercial Conflicts: A Legal Analysis




Kritika Hegde, CHRIST (Deemed to be University)


ABSTRACT


Online Dispute Resolution (ODR) is a technology-driven process which employs online platforms to help parties negotiate, mediate, and arbitrate disputes without having to be present in person. Technological innovations through the use of chatbots or AI-driven bots, virtual assistants, and artificial intelligence are used to improve accessibility, speed, and cost effectiveness while streamlining the dispute resolution process, particularly in global business settings. Notwithstanding its many advantages, ODR has substantial legal and practical challenges pertaining to jurisdiction, relevant laws, inequalities in infrastructure, privacy, security, and platform dependability. In order to strengthen ODR’s effectiveness and legitimacy in international trade, this study critically examines these issues, paying special attention to cross-border business conflicts. It also emphasises the need for standardised regulation, strong platform management, and improved digital infrastructure.


Keywords: Online Dispute Resolution (ODR), Benefits, Jurisdiction, Cross- Border, Enforceability, Legal Frameworks.



Indian Journal of Law and Legal Research

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Abbreviation: IJLLR

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ISSN: 2582-8878

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Website: www.ijllr.com

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Accessibility: Open Access

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License: Creative Commons 4.0

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Submit Manuscript: Click here

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Licensing: ​

 

All research articles published in The Indian Journal of Law and Legal Research are fully open access. i.e. immediately freely available to read, download and share. Articles are published under the terms of a Creative Commons license which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

 

Disclaimer:

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The opinions expressed in this publication are those of the authors. They do not purport to reflect the opinions or views of the IJLLR or its members. The designations employed in this publication and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of the IJLLR.

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