Roadmap Of Consumer Protection Laws In India

Mr. Dev Parbhakar, Research Scholar, CT University, Ludhiana, Punjab, India. Dr. Divya Khurana, Assistant Prof. of Law, CT University, Ludhiana, Punjab, India

ABSTRACT

Customers are the persons who buy or rent items and services from vendors, resulting in increased employment. Consumer rights are crucial to the success of any economy. Consumer rights must be protected as a result. As a result of globalization and heightened consumer awareness, consumer rights are becoming increasingly relevant. However, because not all vendors and service providers are legitimate, the availability of a wide choice of goods and services may frequently be damaging to clients. Despite the plethora of laws enacted to protect consumers' interests, the reality is that the efforts made thus far to ensure consumer protection have been few curative drops in an ocean of consumer misery, and the vast majority of people are unaware that they are protected as consumers by numerous laws. Although the government has taken a number of steps to protect consumers, it is up to customers to use all of the available safeguards and practice some self-care when purchasing items or seeking services. Only by utilizing their legal rights can consumers maintain control. The purpose of this article is to examine how to achieve consumer protection while taking present circumstances and realities into account. India now has a new consumer protection framework thanks to the passage of the Consumer Protection Act in 2019. The New Act improves consumer protection and expands the range of choices available, but it is not without challenges. The purpose of this research study is to show how we fulfilled our consumer protection goals and to suggest recommendations for improving them by incorporating new solutions to modern problems. As a consequence, we understand consumer protection in India from a variety of perspectives and evaluate the New Act critically. The objectives of this Research paper are to illustrate Judicial trends which tend to protect Consumers, and the evolution of laws in India at the end this Research paper offers some suggestions for developing awareness about Consumer Protection laws.

Keywords: Consumer, Consumer Protection, Awareness, Sustainable development goals