Role Of Artificial Intelligence In Alternative Dispute Resolution
- IJLLR Journal
- Aug 29
- 1 min read
Rohit Sharma, Assistant Professor (LNCT University), Bhopal (M.P)
Gopal Mishra, BA LLB (Hons), NMIMS, Indore (M.P)
ABSTRACT
The emergence of Artificial Intelligence (AI) is significantly transforming the landscape of Alternative Dispute Resolution (ADR), offering promising solutions to long-standing challenges in traditional legal systems. ADR mechanisms—including mediation, arbitration, negotiation, and conciliation—have historically provided efficient and flexible alternatives to litigation. However, human-centric ADR processes often face issues such as procedural delays, high costs, limited access, and susceptibility to bias. This paper critically examines the integration of AI into ADR, with the objective of evaluating its potential to enhance procedural efficiency, consistency, and accessibility. Drawing upon recent developments and case law, the study outlines key AI applications in ADR, including automated case triage, intelligent scheduling, document and evidence analysis, natural language processing, and predictive outcome modeling. The incorporation of AI within online dispute resolution (ODR) platforms has further expanded the reach of ADR, particularly in commercial and cross-border contexts. Additionally, the paper explores the role of AI in mitigating human bias and ensuring greater procedural transparency. Despite these advancements, the research acknowledges inherent limitations of AI, particularly in handling emotionally nuanced disputes, safeguarding data privacy, and ensuring equitable access amidst the digital divide. Ethical considerations and regulatory gaps also present critical challenges to widespread adoption. Ultimately, the paper posits that the future of ADR lies in a synergistic model where AI augments rather than replaces human judgment. A balanced integration grounded in regulatory oversight and professional competence can contribute to a more effective, inclusive, and just system of dispute resolution in the digital age.
