Toshbant Raj, Central University Of South Bihar, Gaya
Abstract
Nowadays consumers are called the king of the market but suffer from a lot of unwanted things like misleading advertisements, cheap goods, unsatisfactory services etc. As a result to protect the basic rights of consumers The Government of India has taken developmental measures in the form of the enactment of various laws and other means to define inform and assist consumers.
In India, the concept of consumer protection is not new, as old as trade and commerce itself. The Consumer Protection Act, 1986 was a milestone in the history of social and economic laws in the country. The main purpose of this new law is to provide better consumer protection in contrast to existing laws, which penalize or restrict nature. A consumer may lodge a complaint on plain paper or handwritten or machine without the formal rules for filing an appeal in a three-pronged adjudication system commonly known as "Consumer Courts" under the Consumer Protection Act, 2019. Consumer courts can offer many forms of consumer relief. The consumer under the CPA needs only a small amount to pay in the form of a demand framework.
The complexity of court procedures has been removed and simplified procedures have been fitted compared to conventional courts. In fact, Consumers should see their role and value. Consumer action can only be a winning move with active consumer involvement in knowing its rights and strengthening them. The consumer is exposed to many dangers - physical, environmental and exploitative due to improper trading methods. There is a need for more purchases in our country for many reasons e.g. illiteracy, poor education, ignorance and untrue information, poverty, lack of social awareness etc.
It is a well-known concept of law that rights and duties are compatible and there can be no right without employment and vice versa. The current paper discusses the impact of the Consumer Protection against Consumer Awareness and Consumer Protection Act.
Keywords: Consumer protection, consumer rights, Awareness, Safeguard, Legislations, Challenges, Purchasers.
