Effectiveness Of Mediation Centres In Resolving Consumer Disputes
- IJLLR Journal
- May 19
- 1 min read
Katyayani Dwivedi, Gautam Buddha University
Dr. Mamta Sharma, Gautam Buddha University
ABSTRACT
In this research study, the emphasis will have to be placed on the utility of mediation in consumer disputes after Consumer Protection Act, 2019 in India. The research will assess the effectiveness of the Act's ADR provisions and how Section 74 works in practice. The methodology of the research is a combination of doctrinal analysis of CPA 2019 and the case law available. The scope will include field research studies currently underway that examine consumer ADR. The results indicate that there is a well-developed legal structure, whilst the experience of mediation is faced with difficulties due to institutional and societal issues. Skilled mediators and poorly established mediation cells are cited as a hindrance to success; awareness of, and confidence in, ADR mechanisms is low and women and vulnerable groups face different challenges; and enforceability of mediated settlements is low. Mediation training for professionals, more well-equipped mediation cells, enforcement measures for mediation settlements, targeting of mediation services towards women and oversight organisations to track progress will be some of the policy solutions. The paper suggests a wide- ranging reform of access to justice and greater trust in dispute resolution processes by consumers. The paper will be based mainly on the use of primary sources such as Read the terms used in the quotes below.
Keywords: Mediation, Consumer Protection Act, 2019, Consumer Disputes, Alternative Dispute Resolution (ADR), Consumer Survey.
